Original topic:

Z Fold 6: Smart Switch (using USB C cable) did not transfer photos

(Topic created: yesterday)
205 Views
MIkeALehman
Constellation
Options
Fold & Flip Phones

Got new Z Fold 6

Replacing a Z Fold 3

Used Smart Switch with USB C to move everything 

It didn't move pictures in gallery and provided no error message. Already sent Z Fold 3 back to Samsung for $900 trade in. Lost all pictures after February 2024 with no recovery.

Why is their no software verification that everything moved and a time consuming manual effort 

0 Likes
4 Replies
UnrulyRotors
Cosmic Ray
Options
Fold & Flip Phones
Oh nooo. That sucks, sorry to hear. Always manually check but your best bet is to sync them to the cloud. That way they upload everyday.
0 Likes
GTRO
Asteroid
Options
Fold & Flip Phones
Sorry to hear that and definitely have been a victim of it myself. It has lead me to use a backup app. SmartSwitch is much better than it used to be but not perfect.
I highly recommend utilizing the Google Photos app which automatically uploads your pictures when you take them (if you allow cell data usage otherwise it only does it on WiFi).
OneDrive, Samsung Cloud, and Google Drive will also backup your phone and pictures.
LongHiker
Legendary Samsung Care Ambassador
Options
Fold & Flip Phones

@MIkeALehman That is unfortunate. When you use Smart Switch it allows you to do all or custom. In custom, you need to ensure that your photos are selected if you want them to transfer. 

I would recommend that you enable some type of backup for your photos now. That way you will ensure that future photos are not lost. 

I use the built in backup to OneDrive in Gallery. When I transferred everything from my Fold 5 to 6 I did not have Smart Switch transfer any photos. I just connected my Fold 6 to OneDrive and enabled the sync in Gallery. All of my photos are available. 

0 Likes
MIkeALehman
Constellation
Options
Fold & Flip Phones
I used All option
Also photos were backed up to only February 2024 on Google Photos but apparently stop backing up after it hit storage limits then but went unnoticed.
I incorrectly assumed that Smart Switch would move everything over and verified it did.

Obvious improvements would be for Smart Switch
1. Automatically backup everything to the cloud
2. Verification everything was moved
Manually checking things is a archaic way of doing things when software is capable of automatically doing backup and verifications
0 Likes