I am so disappointed in the Galaxy Fold. My first one the screen blacked out. Now my 2nd one and it randomly shuts off on its own. I have been given the run around since May 24th about replacing my phone. Now it's a run around just to get a refund. I will never buy another Samsung phone again.
If the phone continues to power off, it is recommended to have the phone evaluated at an authorized service center. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
@italy69 I'm sorry that you have had this problem. I've had the Fold 3, Fold 4 and now the Fold 5. I haven't experienced any issues like that. Do you have Samsung Care+?
I have warranty on it up u til August but it's been tooth and nail to get a refund. It's been approved but it takes 3 to 5 business days to get it. It's been a nightmare.
If the phone continues to power off, it is recommended to have the phone evaluated at an authorized service center. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
