Original topic:

Z fold 3 having connectivity issues after last update

(Topic created: 04-05-2022 01:26 PM)
Fold & Flip Phones

I've exhausted all the troubleshooting and all the tech solutions ,even replaced sim and replaced with new phone and none of the fixes can solve my connectivity issue. I'm with Verizon and no one can figure out why my phone worked flawlessly for a couple months and now will only work with a wifi connection. Can't use it mobile. Can't connect to a network. Can't do anything unless on wifi . No one has a clue. Verizon solution is to give me a downgrade model in exchange. But I loved this phone and just want to have a solution

1 Reply
Community Manager
Community Manager
Fold & Flip Phones

Hello, I can certainly understand how frustrating it is when your device is not working as designed. Since you have already exhausted all troubleshooting, the next step would be a service repair. Please feel free to reach out to us directly via one of the following options and include a link to this thread.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
4. UbreakIfix which is a Samsung Authorized walk-in service center: https://www.samsung.com/us/support/ubreakifix
5. Private message: http://bit.ly/2Kq3zL5