flip 6 notification sound not working

[Alex225]

My notifications sound stop working. I hear nothing when I get a text message or calandar reminder. I also get no sounds when I'm switching the notification tone. only ringtone works. I've already tried factory resetting my phone and it still doesn't work. Anyone else having this issue?

[Alex225]

google messages

[BruZZi]

First Turn This On:
•  Settings  >
•  Notifications  >
•  Advanced Settings  >
•  Turn "Manage Notification
Categories for Each App" On

[Alex225]

Just turned it on. still not working

[BruZZi]

• •  Settings  >
  •  Apps  >
  •  Gmail Messages  >
  •  Notifications  >
  •  Allow Notifications Must be On  >
  •  Notification  Categories  >
  •  Click "Incoming Messages" Text  >
  •    Make sure alert is on

[Alex225]

they're all on.

[Alex225]

Im not sure it's a google issue. Because when I go under settings> sounds and vibration>Notification sound And I switch the notification sound with the volume up, I don't get a sound from any of them. But when I do the same under ringtone, I hear the sounds.

[Alex225]

LOL!! trick question

[BruZZi]

Let me try to figure out what's wrong with your phone.

[Alex225]

thank you!