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Anyone know why my Samsung Galaxy buds Fe disconnect from my Samsung

(Topic created: 11-21-2023 06:13 PM)
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Zimjabe17
Astronaut
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Galaxy Buds

 My Galaxy buds just disconnect randomly from my phone

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Buds

Hello, Welcome to the Community. We can certainly understand your frustration with your Galaxy Buds fe repeatedly disconnecting, and we would be happy to assist you further. If your Buds disconnect from your phone often, it may be due to a poor Bluetooth connection or because you are wearing the earbuds incorrectly. You should check that the earbuds are properly inserted into your ears, that your Bluetooth connection is secure, and that your earbuds' software is up-to-date. Give this link a try for disconnection symptoms on your Galaxy Buds fe:   https://www.samsung.com/us/support/troubleshooting/TSG01208805/

If you have tried the troubleshooting steps provided and are still experiencing these symptoms, I would recommend a service repair. You can use the following link below to request service. https://www.samsung.com/us/support/service/ or by contacting customer service directly at 1-800-726-7864.

For international device, please contact a support team in your area using the following link: https://www.samsung.com/us/common/visitlocationsite.html

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4 Replies
Sebouko
Asteroid
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Galaxy Buds
Do you have anything like other devices or connections that could interfere with your Bluetooth? Has anyone else been using your Galaxy buds and has had them registered with their phone or tablet?
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Zimjabe17
Astronaut
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Galaxy Buds
No I don't think so, I just got them.Sometimes just the audio disconnect
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Sebouko
Asteroid
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Galaxy Buds
Very strange indeed, have you tried to check for any update via the Galaxy wear app? Or maybe try to unpaired them and re-pair them again?
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Buds

Hello, Welcome to the Community. We can certainly understand your frustration with your Galaxy Buds fe repeatedly disconnecting, and we would be happy to assist you further. If your Buds disconnect from your phone often, it may be due to a poor Bluetooth connection or because you are wearing the earbuds incorrectly. You should check that the earbuds are properly inserted into your ears, that your Bluetooth connection is secure, and that your earbuds' software is up-to-date. Give this link a try for disconnection symptoms on your Galaxy Buds fe:   https://www.samsung.com/us/support/troubleshooting/TSG01208805/

If you have tried the troubleshooting steps provided and are still experiencing these symptoms, I would recommend a service repair. You can use the following link below to request service. https://www.samsung.com/us/support/service/ or by contacting customer service directly at 1-800-726-7864.

For international device, please contact a support team in your area using the following link: https://www.samsung.com/us/common/visitlocationsite.html

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