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ā04-10-2022 01:45 AM (Last edited ā04-10-2022 01:47 AM ) in
Galaxy BudsHi
My Galaxy buds 2 are recognized as Galaxy buds 1 in Wearable app on my phone. All functions are working normally, i can toggle ANC directly in bluetooth settings of the device, but when it comes to updating software, buds settings i am getting forwarded into Weareable app which downloads Galaxy buds manager instead of Galaxy Buds 2 manager, i can see the UI designed for the earlier product and ia cannot connect in the app. I am guessing that it has to do something with the recent 306 audio update. I tried clearing app cache and installing Buds 2 manager on my own, but i does not do anyting.
Solved! Go to Solution.
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ā04-10-2022 06:38 AM in
Galaxy Buds- Mark as New
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ā04-11-2022 09:05 AM (Last edited ā04-11-2022 09:06 AM by SamsungAdam ) in
Galaxy BudsThank you for reaching out. I can certainly understand your frustration with the buds not showing up properly in the app. I would be happy to look into this further for you. Can you please provide me with your full model number and the serial on the bottom of your Galaxy buds 2 charging case in a private message: https://bit.ly/3fbRevo
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ā04-14-2022 04:34 PM in
Galaxy BudsIs there any word on a fix for this?
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ā04-15-2022 12:52 AM in
Galaxy BudsThe response I got from moderator was, that that can't help me, because my buds are not on USA serial numbers....
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ā04-15-2022 06:03 AM in
Galaxy Buds- Mark as New
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ā04-15-2022 06:10 AM in
Galaxy BudsI would be grateful if you could pass me a possible solution
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ā04-15-2022 06:15 AM in
Galaxy BudsBut if it is the buds, then they just need to be replaced
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ā04-15-2022 06:21 AM in
Galaxy BudsIt really looks like a software problem, I also have a warranty so replacing won't be a problem. Thanks for a response.
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ā04-20-2022 03:08 AM in
Galaxy BudsLatest update and cache wipe before launch fixed this issue