OK, so I have the Ultra Watch, A53 5G phone, Buds 3 Pro (now) and an S Tablet. I am really confused. How does the pairing work... when I get the new Buds paired to one device everything works fine, then when another Samsung product is in proximity it may or may not pair - then ultimately all 3 crash and won't do bluetooth at all. Was just at a soccer game listening to music on a third party mp3 paired (sorry no more Yeppes?) when phone rang. After I hung it up the blue tooth on all went out. Nothing could find the Pro 3's when scanning. At home I could not get anything to locate the Buds for pairing for 2 days. I could not get it in the mode - no 3 color lights blinking. Yes charged. Then miraculously it came back on its own and I was able to reload everything. Then using all again in proximity it went out again. Lost the Buds. Would not repair. After a day sitting and turning everything off - wala the Buds were willing to pair again. So wandering around the net I hear that they will only pair with a limited number of items, the third party player kills them, that when I have multiple Galaxy products paired and in use - they cannot handle it. I do suspect a software flaw... (hey Samsung Techies) rather then defective Buds in my case - but really confused. Am I doing something wrong or is there something I should know that is not in the instructions???? Thanks.
Hello, Welcome and thank you for reaching out. We understand how frustrating Bluetooth connection concerns are. We also understand the disappointment when the Bluetooth connection creates issues with other devices.
You can use the following link to find a list of service centers in the U.S. that can evaluate the earbuds: http://www.samsung.com/us/support/service/location or to ship the earbuds to Samsung service center, contact customer support at 1-800-726-7864.
Hello, I bought a pair of Galaxy Buds 3 Pro some time ago, and I'm having issues connecting them to my Samsung S24 Ultra and my Samsung Book 2 Pro laptop. With my phone, they don't always connect, and with my laptop, something strange happens: when they connect, the laptop stops working, videos won't play, or it shows as connected, but the audio still comes out from the laptop.
Hello, Welcome and thank you for reaching out. We understand how frustrating Bluetooth connection concerns are. We also understand the disappointment when the Bluetooth connection creates issues with other devices.
You can use the following link to find a list of service centers in the U.S. that can evaluate the earbuds: http://www.samsung.com/us/support/service/location or to ship the earbuds to Samsung service center, contact customer support at 1-800-726-7864.
