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Buds 3 Pro seamless connection rarely works

(Topic created: Tuesday)
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reimymejia
Constellation
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Galaxy Buds

I wanna know if I'm the only one having this issue, but my Buds3 Pro have some connection issues. They often take a very long time to automatically connect to my phone or tablet, and sometimes I even have to go to Bluetooth settings to manually connect them. Also, when I'm playing sound from one device (like my phone or tablet -And yes, they are Samsung equipments-) they don't automatically jump to the other device when I play sound on the new one. I called Samsung Tech Support so ask if I can return them (because I thought that since I bought them through the Samsung Shop App) I'd have any warranty, but they didn't want me to send them back. They just told me to pair them again 😐 I'm stuck here with my earbuds that I have to connect them manually 50% of the times I wanna use them. And this is the first generation of buds I have with this issue, because I've had the Galaxy Buds, Buds Pro, Buds 2 Pro and now Buds3 Pro. Any help?

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Buds

Hello reimymejia, Welcoem to the Community. We understand the frustration of the earbuds not automatically connecting to your devices.

Try resetting the earbuds. https://www.samsung.com/us/support/troubleshooting/TSG01218103

Before reconnecting them, uninstall the Wearables app and plug-in from your phone.

Then, reset the Bluetooth settings on the phone. Settings>General Management>Reset>Reset Wi-Fi and Bluetooth settings (It will not delete your data, but you will need to reconnect to Wi-Fi and Bluetooth devices)

Once you do the reset, restart the phone.

Finally, reconnect the earbuds and test.

If they continue to not switch devices without you manually connecting, please submit an error report to provide the data to Samsung developers. https://us.community.samsung.com/t5/Tips-Tricks/How-to-Submit-an-Error-Report/ba-p/3001692

 

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Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Buds

Hello reimymejia, Welcoem to the Community. We understand the frustration of the earbuds not automatically connecting to your devices.

Try resetting the earbuds. https://www.samsung.com/us/support/troubleshooting/TSG01218103

Before reconnecting them, uninstall the Wearables app and plug-in from your phone.

Then, reset the Bluetooth settings on the phone. Settings>General Management>Reset>Reset Wi-Fi and Bluetooth settings (It will not delete your data, but you will need to reconnect to Wi-Fi and Bluetooth devices)

Once you do the reset, restart the phone.

Finally, reconnect the earbuds and test.

If they continue to not switch devices without you manually connecting, please submit an error report to provide the data to Samsung developers. https://us.community.samsung.com/t5/Tips-Tricks/How-to-Submit-an-Error-Report/ba-p/3001692

 

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