Buds 3 Pro sounds like I'm in a helicopter

[nehhet]

I just got the galaxy buds 3 Pro today, and on ambient mode in a quiet room it sounds like I'm in a helicopter. It's not loud, but it sounds like there's a propellor above my head (Yes my ceiling fan is off lol). Is this normal? Or is there a setting to change it?. I'm coming from the apple airpods pro 2 and their version of ambient mode sounds like as if I didn't have anything in my ear. I was hoping these would be similar since they're so much newer. It's pretty distracting hearing this, and it sounds louder in my left ear than my right

[patriciostarr]

Hi, i own a pair of buds 3 pro and that noise is not normal you may have gotten a defective unit

[PrivacyandSecurity]

I like the way you described it. 😊

[Samsung_Moderator · Accepted solution]

Hello nehhet, Welcome to the Community. We understand how distracting the helicopter sound is when trying to enjoy your earbuds.

You can try resetting the earbuds: https://www.samsung.com/us/support/troubleshooting/TSG01218103

If the noise persists, we recommend having the earbuds serviced. 

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html