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Original topic:

Buds 3 non pro sound quality worse after update

(Topic created: 3 weeks ago)
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JP2024
Asteroid
Options
Galaxy Buds

I'm having a problem because the sound quality of my Buds 3 got worse after the update. Is there a way to reverse the update? Or, @samsung, please fix this with a new update. 🙏

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Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Buds

Hello JP2024, Thank you for being part of the Community. We understand how frustrating audio issues are when trying to use your Buds 3.

This link provides troubleshooting steps for audio concerns: https://www.samsung.com/us/support/troubleshooting/TSG01111323/

If you have completed all the troubleshooting, we also recommend submitting an error report to provide the data to Samsung: https://us.community.samsung.com/t5/Tips-Tricks/How-to-Submit-an-Error-Report/ba-p/3001692

You can have the earbuds evaluated by an authorized service center. 

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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GaryB82
Galactic Samsung Care Ambassador
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Galaxy Buds

Sorry to say but they are no options to revert to a older version of the software for the earbuds hopefully a new update comes out soon that will resolve your issue that you are having 



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JollyCello
Cosmic Ray
Options
Galaxy Buds

@GaryB82 no one should hold their breath with software fixes for the Buds 3pro. I have had nothing but problems with mine. I thought they would fix Voice Controls in the first software update, they didn't.

I had to disable Voice Control because they would chronically beep and force a next song or video in YouTube without a command.

I just posted about it and it was buried in another post insuring it will not get seen with an fix.

Yet they allow 5,000,000 posts about Samsung Messages without merging them. 

What are the trying to hide?

GaryB82
Galactic Samsung Care Ambassador
Options
Galaxy Buds

Mine work great no a single issue with mine 



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JP2024
Asteroid
Options
Galaxy Buds
I haven't gotten any other problems besides these
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JollyCello
Cosmic Ray
Options
Galaxy Buds

@JP2024  resetting the buds should fix this.

Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Buds

Hello JP2024, Thank you for being part of the Community. We understand how frustrating audio issues are when trying to use your Buds 3.

This link provides troubleshooting steps for audio concerns: https://www.samsung.com/us/support/troubleshooting/TSG01111323/

If you have completed all the troubleshooting, we also recommend submitting an error report to provide the data to Samsung: https://us.community.samsung.com/t5/Tips-Tricks/How-to-Submit-an-Error-Report/ba-p/3001692

You can have the earbuds evaluated by an authorized service center. 

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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