Since switching to the large tips, I have to push the left one in the case so that it will charge. Even still, half the time it does not charge. Did Samsung really not account for the size of the large tips?
Hello Rfecteau, Welcome to the Community. We understand the concern with the Buds FE not charging properly.
Here are some steps that may help:
Use the included charging cable and connect to a USB charger Check to be sure the case is charging correctly Verify there is no debris in the charging cradle pin connectors Check to be sure there is no debris in the charging connect on the Galaxy Buds Check the Wear app to determine if one bud is not charging and check the bud is fully inside the charging case If there is still a concern with the earbuds charging, it is recommended to have them evaluated by a certified technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
Hello Rfecteau, Welcome to the Community. We understand the concern with the Buds FE not charging properly.
Here are some steps that may help:
Use the included charging cable and connect to a USB charger Check to be sure the case is charging correctly Verify there is no debris in the charging cradle pin connectors Check to be sure there is no debris in the charging connect on the Galaxy Buds Check the Wear app to determine if one bud is not charging and check the bud is fully inside the charging case If there is still a concern with the earbuds charging, it is recommended to have them evaluated by a certified technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
