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Buds Live connect/disconect rapidly

(Topic created: 10-27-2022 08:37 AM)
brianw0048
Constellation
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Galaxy Buds

I purchased a pair of Galaxy Buds Live on September 19th.  Yesterday they started disconnecting/reconnecting rapidly.  I was only wearing the right bud, so I put it in the case and put in the left one - same thing.

This morning, I put in the right one and all was good until a few minutes ago.  It started disconnecting/reconnecting rapidly again.  Again, I put it in the case (75% charge) and put in the left bud.  Same thing.

How do I fix this?  I bought them from a large online retailer and my return window closed 5 days ago...

 

 
 
 
 
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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Buds

Hello, We know how frustrating frequent disconnects are when you're trying to use your Buds. This article provides several troubleshooting steps, such as checking how the Buds are seated in your ears and making sure they are updated. https://www.samsung.com/us/support/troubleshooting/TSG01208805/

If you continue to experience the frequent disconnects, we recommend having the Buds serviced. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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5 Replies
lagui1962
Astronaut
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Galaxy Buds
No consigo mis Galaxy Lively y no puedo vincularlo a mi celular
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lagui1962
Astronaut
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Galaxy Buds
Me Galaxy Buds Live on
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notforhire
Black Hole
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Galaxy Buds
you have a number of options:

unpair the buds then try to reconnect

remove the buds in the Wear app and add back (will reset your buds)

uninstall the Wear app and start from scratch
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Jimstybba
Cosmic Ray
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Galaxy Buds
I've had three pairs of Galaxy buds and all of them quit working properly within a few months. I now am using Jabra ear buds and I'm happy with those.
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Buds

Hello, We know how frustrating frequent disconnects are when you're trying to use your Buds. This article provides several troubleshooting steps, such as checking how the Buds are seated in your ears and making sure they are updated. https://www.samsung.com/us/support/troubleshooting/TSG01208805/

If you continue to experience the frequent disconnects, we recommend having the Buds serviced. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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