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Buds Pro will not connect to Wearables app on A10e

(Topic created: a month ago)
sondunn
Astronaut
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Galaxy Buds

My pro buds will not connect to the wearable app battery is full and I would like to use the app when I use the ear buds. And it's a A10e phone with all updates installed. So how do I connect to the app?

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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Buds

It is very frustrating when the earbuds will not connect to the Wearables app. It is recommended to have the Buds evaluated by a certified technician. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.



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Solution
SamsungRei
Samsung Moderator
Samsung Moderator
Options
Galaxy Buds

It is very frustrating when the earbuds will not connect to the Wearables app. It is recommended to have the Buds evaluated by a certified technician. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

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