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Buds plus left ear doesn't charge to 100%

(Topic created: 07-21-2021 05:45 PM)
userFeCeZLhnZQ
Astronaut
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Galaxy Buds

Hi y'all, just got this Galaxy buds plus, it's all new and the it appears original though I have few issues with it. First I noticed it shows a red light when charging the case but shows a blue light when charging the buds with the case instead of red light, secondly they connect with my Bluetooth but always shows *disconnected from earbuds* when I try to view them on the wearable app so can't reset. Thirdly the left ear only charges up to 80% I have tried several maneuvers but didn't work right. Pls help! 

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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Buds

Hello, @userFeCeZLhnZQ I definitely understand your concerns. Here is an article that will explain more about the charging indicators: https://www.samsung.com/us/support/answer/ANS00078081/ Regretfully, if they are not connecting to the Wearables app, then it is recommended to have them evaluated by a certified technician. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky



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Solution
SamsungRei
Samsung Moderator
Samsung Moderator
Options
Galaxy Buds

Hello, @userFeCeZLhnZQ I definitely understand your concerns. Here is an article that will explain more about the charging indicators: https://www.samsung.com/us/support/answer/ANS00078081/ Regretfully, if they are not connecting to the Wearables app, then it is recommended to have them evaluated by a certified technician. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

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