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‎08-25-2024 06:10 AM (Last edited ‎08-28-2024 08:44 PM by SamsungRei ) in
Galaxy BudsI recently got a pair of Buds3 Pro, hoping to upgrade from my Buds2 Pro. Unfortunately, I think I might have gotten a defective pair or something. With both Buds at factory settings, the Buds2 sound rich but the Buds3 sound tinny and lack any bass at all. None. Bass notes aren't even audible. I've tried the various tips, resetting them. Like I said its not a matter of the bass being weak, the bass just isn't there at all. Ideas?
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‎08-28-2024 08:47 PM in
Galaxy BudsHi, Welcome to the Community, and thanks for reaching out. We know how frustrating it is to not be able to fully experience the sounds when using the Buds.
Give these links a try for some troubleshooting steps to resolve the audio concerns you are experiencing: Low or poor audio quality on your Samsung earbuds and Phone displays volume limit reached message.
If you are still experiencing these symptoms after the troubleshooting provided, I would recommend a service repair. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.
For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html
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‎08-26-2024 08:49 PM in
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‎08-27-2024 03:11 PM in
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‎08-27-2024 03:45 PM in
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‎08-27-2024 03:47 PM in
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‎08-28-2024 08:47 PM in
Galaxy BudsHi, Welcome to the Community, and thanks for reaching out. We know how frustrating it is to not be able to fully experience the sounds when using the Buds.
Give these links a try for some troubleshooting steps to resolve the audio concerns you are experiencing: Low or poor audio quality on your Samsung earbuds and Phone displays volume limit reached message.
If you are still experiencing these symptoms after the troubleshooting provided, I would recommend a service repair. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.
For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html