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Disable the auto disconnect with my buds live

(Topic created: 04-21-2021 11:40 PM)
robi454
Constellation
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Galaxy Buds

I keep having one earbud that thinks it's not in my ear and it shuts itself off all the time I want to be able to go into the app and disable this useless feature. The earbud is in my ear correctly my Bluetooth is working fine this is my second set of ear buds the first went back for the same problem. And these are doing the exact same thing. The sensor doesn't detect my skin because it thinks I have removed it, so it shuts itself off and then beeps every couple of seconds in my ear. 

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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Buds

I  understand how frustrating this may be. If there is one earbud that is disconnecting because of the Auto Disconnect feature, make sure that the earbud is fully charging and maintaining a similar charge as the other earbud. Also, try resetting the earbuds. https://www.samsung.com/us/support/answer/ANS00078085 If the issue persists, service is recommended. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky



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5 Replies
Jayel4744
Cosmic Ray
Options
Galaxy Buds
I'm having the same problems with my buds plus on my s21 ultra, I think it might be a bug
User_name
Black Hole
Options
Galaxy Buds

have you tried to unpair the buds and try to pair them again?

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robi454
Constellation
Options
Galaxy Buds
Yes I have, but, first off, if your product needs to be unpaired and repaired every time you use it, your product is a problem, secondly I should be able to shut off a feature that is not working properly. The ear bud is in my ear, it shouldn't shut off, at all, unless the battery is dead. The only way I can use these earbuds is if I am sitting in a chair motionless. Turn my head, left ear bud shuts off, lean back, left ear bud shuts off, nod my head the left ear bud shuts off, go for a run (which is what I bought these for) the left ear bud shuts off.
Vangar
Constellation
Options
Galaxy Buds
No answer yet
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Solution
SamsungRei
Samsung Moderator
Samsung Moderator
Options
Galaxy Buds

I  understand how frustrating this may be. If there is one earbud that is disconnecting because of the Auto Disconnect feature, make sure that the earbud is fully charging and maintaining a similar charge as the other earbud. Also, try resetting the earbuds. https://www.samsung.com/us/support/answer/ANS00078085 If the issue persists, service is recommended. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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