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Do you still use your Galaxy buds pro and do you have a problem with noise canceling?

(Topic created: 04-10-2023 02:29 PM)
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Darcsyde
Cosmic Ray
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Galaxy Buds

Do you still use yours and do you have a problem with noise canceling 

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Buds

Thank you for following up. I can certainly understand your frustration with the buttons not functioning due to it asking you to put in both buds. I would be happy to look into this further for you. The first step I would recommend is to reset your Galaxy Buds pro. This will allow you to go back to factory default settings on your buds: https://www.samsung.com/us/support/answer/ANS00078085

 

The next step would be to uninstall the Galaxy wearables app and plug in on your device. If you have tried all the steps provided the last step would be a service repair. 

You can use the following link to find a list of service centers in the U.S. that can do the repair:  https://www.samsung.com/us/support/service/locations/ or you can reach out to our customer service team directly at 1-800-726-7864.
For international devices, please reach out to a support team in your area for further assistance: https://www.samsung.com/us/common/visitlocationsite.html

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userZNnTdcqwZP
Supernova
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Galaxy Buds
I rarely use the ANC on my buds pro but I used it two weeks ago and worked fine. Since you mentioned it, I just checked and it seems to be not working.
Samsung_Moderator
Community Manager
Community Manager
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Galaxy Buds

Thank you for reaching out. Can you please elaborate on they symptoms you are experiencing with the active noise-cancelling?

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userZNnTdcqwZP
Supernova
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Galaxy Buds
Currently, when I connect my buds pro to my phone and go to Galaxy Wearable app, I change Noise controls settings from off to ANC but I found there is no difference between that setting and off. Two weeks ago, when I tried it, the ANC was working. Not sure if it's because of the software update because I found out the ANC not working after the update.
The ambient sound setting still works fine.
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Darcsyde
Cosmic Ray
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Galaxy Buds
It's just not working I push the button in the app it tells me to put in both buds when I have them in
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Buds

Thank you for following up. I can certainly understand your frustration with the buttons not functioning due to it asking you to put in both buds. I would be happy to look into this further for you. The first step I would recommend is to reset your Galaxy Buds pro. This will allow you to go back to factory default settings on your buds: https://www.samsung.com/us/support/answer/ANS00078085

 

The next step would be to uninstall the Galaxy wearables app and plug in on your device. If you have tried all the steps provided the last step would be a service repair. 

You can use the following link to find a list of service centers in the U.S. that can do the repair:  https://www.samsung.com/us/support/service/locations/ or you can reach out to our customer service team directly at 1-800-726-7864.
For international devices, please reach out to a support team in your area for further assistance: https://www.samsung.com/us/common/visitlocationsite.html

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