Earbuds not charging but case is 100%

[dirtyblack1225]

Both ear buds not charging but case is fully charged. What do i need to do

[SamsungModerator1 · Accepted solution]

Hello, Welcome to the Community. We understand the disappointment of the earbuds not charging.

We do have a troubleshooting link for this concern. https://www.samsung.com/us/support/troubleshooting/TSG01206422/#samsung-earbuds-do-not-charge

If you are still experiencing these symptoms after the troubleshooting provided, we would recommend a service repair.  You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html