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Exclamation mark on galaxy wearable app when earbuds are in case

(Topic created: 05-20-2021 04:57 PM)
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Potatoro
Constellation
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Galaxy Buds

So I'm not sure if something's wrong or not but when i place one of my earbuds back in the case and exclamation mark appears on the app which feels like something is wrong with the earbuds, tried reading the manual several times and searching about it but couldn't find anything 

IMG_20210521_015651.jpg

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SamsungRei
Community Manager
Community Manager
Options
Galaxy Buds

I understand where this would be frustrating. Is it always the left earbud that shows the exclamation mark? Does this only occur when the earbud(s) is in the charging cradle? If both earbuds show connected in the Wearables app when not in the charging cradle, try resetting them. https://www.samsung.com/us/support/answer/ANS00078085 If it continues to show the exclamation mark in the charging cradle, service would be recommended. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky



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SamsungRei
Community Manager
Community Manager
Options
Galaxy Buds

I understand where this would be frustrating. Is it always the left earbud that shows the exclamation mark? Does this only occur when the earbud(s) is in the charging cradle? If both earbuds show connected in the Wearables app when not in the charging cradle, try resetting them. https://www.samsung.com/us/support/answer/ANS00078085 If it continues to show the exclamation mark in the charging cradle, service would be recommended. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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