I just received my refurbished pair of galaxy buds live from bestbuy. Sad to say that the left ear volume down/play next track function isn't working. Anything I can do to resolve the issue?
Thank you for reaching out. I can certainly understand your frustration with your left Galaxy bud live not working for touch functions. As recommended previously I would recommend trying a reset of your Galaxy buds. This will allow a fresh start and take the buds back to factory settings. Give this link a try: https://www.samsung.com/us/support/answer/ANS00078085/
My next recommendation would be to make sure you have the touch features turned on in your Galaxy wearables app and the block touch feature isn't turned on. Give this link a try: https://www.samsung.com/us/support/answer/ANS00078137/
If you have tried all the troubleshooting steps provided, the next step would be a service repair. I would also recommend reaching out to Best Buy as you recently got these refurbished from them.
If you wish to set your buds up for service, please feel free to reach out to us directly via one of the following options and include a link to this thread.
Mine aren't refurbished but my left ear bud quit working. I've tried resetting, touching the sensors, placing them in my ears and touching the sensors. I'm done. I have Samsung everything from washer, dryer, refrigerator, tablets, phones as nd TV's. I'm hoping someone from Samsung read this and can tell me a remedy for my problem with my Galaxy Buds Live.
Thank you for reaching out. I can certainly understand your frustration with your left Galaxy bud live not working for touch functions. As recommended previously I would recommend trying a reset of your Galaxy buds. This will allow a fresh start and take the buds back to factory settings. Give this link a try: https://www.samsung.com/us/support/answer/ANS00078085/
My next recommendation would be to make sure you have the touch features turned on in your Galaxy wearables app and the block touch feature isn't turned on. Give this link a try: https://www.samsung.com/us/support/answer/ANS00078137/
If you have tried all the troubleshooting steps provided, the next step would be a service repair. I would also recommend reaching out to Best Buy as you recently got these refurbished from them.
If you wish to set your buds up for service, please feel free to reach out to us directly via one of the following options and include a link to this thread.
