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Galaxy Bud Live not working left ear touch function isn't working

(Topic created: 01-20-2022 11:02 AM)
louisianadude
Astronaut
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Galaxy Buds

I just received my refurbished pair of galaxy buds live from bestbuy. Sad to say that the left ear volume down/play next track function isn't working. Anything I can do to resolve the issue?

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Buds

Thank you for reaching out. I can certainly understand your frustration with your left Galaxy bud live not working for touch functions. As recommended previously I would recommend trying a reset of your Galaxy buds. This will allow a fresh start and take the buds back to factory settings. Give this link a try: https://www.samsung.com/us/support/answer/ANS00078085/

 

My next recommendation would be to make sure you have the touch features turned on in your Galaxy wearables app and the block touch feature isn't turned on. Give this link a try: https://www.samsung.com/us/support/answer/ANS00078137/

 

If you have tried all the troubleshooting steps provided, the next step would be a service repair. I would also recommend reaching out to Best Buy as you recently got these refurbished from them. 

 

If you wish to set your buds up for service, please feel free to reach out to us directly via one of the following options and include a link to this thread.

 

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
4. Private message: https://bit.ly/3fbRevo

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4 Replies
notforhire
Supernova
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Galaxy Buds
I am a big Buds Live fan, but I don't use them for volume control or next track. I can't help there. Perhaps reset the buds and try again?
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Bazi
Constellation
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Galaxy Buds
Mine have the same issue
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maatmaat2123
Constellation
Options
Galaxy Buds
Mine aren't refurbished but my left ear bud quit working. I've tried resetting, touching the sensors, placing them in my ears and touching the sensors. I'm done. I have Samsung everything from washer, dryer, refrigerator, tablets, phones as nd TV's. I'm hoping someone from Samsung read this and can tell me a remedy for my problem with my Galaxy Buds Live.
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Buds

Thank you for reaching out. I can certainly understand your frustration with your left Galaxy bud live not working for touch functions. As recommended previously I would recommend trying a reset of your Galaxy buds. This will allow a fresh start and take the buds back to factory settings. Give this link a try: https://www.samsung.com/us/support/answer/ANS00078085/

 

My next recommendation would be to make sure you have the touch features turned on in your Galaxy wearables app and the block touch feature isn't turned on. Give this link a try: https://www.samsung.com/us/support/answer/ANS00078137/

 

If you have tried all the troubleshooting steps provided, the next step would be a service repair. I would also recommend reaching out to Best Buy as you recently got these refurbished from them. 

 

If you wish to set your buds up for service, please feel free to reach out to us directly via one of the following options and include a link to this thread.

 

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
4. Private message: https://bit.ly/3fbRevo

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