Galaxy Buds 3 Pro doesn't have a good seal, even with the largest tips

[SammyNerd83]

Does anyone have any idea about or know anything about the Galaxy Buds 3 Pro having a really poor seal? I just received my Buds 3 Pro earlier today. The right side barely gets a proper seal, and the left side doesn't get a proper seal at all. In fact, it doesn't get a seal because I'm pretty sure the largest earpiece is too small for my ear.

[DickWheawill]

A good seal as measured by the web app or by noises you hear.

[Bejon]

I have the same problem using the app and trying all three different tips I can not a good seal.

[baumgardner]

Can not get them to seal according to the wearable app.

[SamsungRei · Accepted solution]

Hello, Welcome and thank you for reaching out. We understand it can be frustrating trying to get the earbuds to seal properly when inserted in the ears.

If you are having difficulty with the way the Buds 3 or Buds 3 Pro fit, you can use the following article for some helpful tips. https://www.samsung.com/us/support/answer/ANS10003519/ 

We also recommend submitting an error report through the Wearables app. Select the Menu in the app>Tap the Settings icon>Contact Us>Error Reports