Galaxy Buds Manager - Windows 11 Bud3 will not conenct

[kbines]

Hi,

I can connect by buds 3 to my windows 11 pc and they work fine. But I can't connect them to the Windows Galaxy Buds Manager App. I open the case, leave the buds in the case and press connect on the app.  The app just says "connecting to earbuds" but never connects.  I've tried removing the earbuds from windows and reconnecting and have updated the earbuds from my phone.   Any help appreciated.

[Samsung_Moderator]

Hello kbines, Welcome to the Community. We understand the frustration of the earbuds not connecting to the Wearables app on the PC.

Try the following:

1. Remove the buds from the Bluetooth settings on the PC.

2. Make sure the Galaxy Buds app is downloaded and fully updated on the PC. https://apps.microsoft.com/detail/9nhtlwtkfznb?hl=en-US&gl=US

3. Make sure the Bluetooth drivers on the PC are fully updated.

4. Put the earbuds in pairing mode. 

5. Try to connect to the earbuds from the Wearables app.

This video provides steps and additional suggestions for connecting the earbuds. https://www.youtube.com/watch?v=kHpSKh6FHiU

Let us know if there is any change.

[kbines]

Hi

Same issue. Galaxy Buds Manager just displays "connecting to earbuds" message but never connects

[Samsung_Moderator]

Hello @kbines, Thank you for that confirmation. Are you able to connect the earbuds to the Wearables app on a phone?

Have you tried resetting the earbuds? https://www.samsung.com/us/support/troubleshooting/TSG01218103