When using my buds, I've encountered issues involving ANC/Ambient which causes the right bud to start peaking and the overall volume of the bud lowers. I have dropped the buds twice and have gently cleaned both buds. It may be possible that one of these events caused the bud to stop working properly, but I do not know.
Possible causes:
● Software - Last update was Janurary 21, 2023 (R510XXU0AWA5)
● Hardware - An issue that was had on the previous generation of Galaxy Buds is there was a possible vent failure causing one bud to malfunction.
Thank you for reaching out. I can certainly understand your concern with the volume on the buds fluctuating, and I would be happy to look into this further for you. The first thing I would recommend would be to reset your Galaxy Buds, as this will rule out any software issues you may be experiencing. Give this link a try for steps to factory reset: https://www.samsung.com/us/support/answer/ANS00078085/
If you have tried the troubleshooting steps provided, the next step would be a service repair, as this will allow our licensed technicians to get their hands on the device and determine the cause of your symptoms. For in-warranty repairs: Please feel free to reach out to us directly via one of the following options and include a link to this thread. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/ 4. Private message: https://bit.ly/3fbRevo 5. Contact customer service directly at 1-800-726-7864 For out of warranty repairs, please give this link a try to set up service for your buds: https://www.samsung.com/us/support/service/locations/ or you can reach out to our customer service team directly at 1-800-726-7864. For international devices, please reach out to a support team in your area for further assistance: https://www.samsung.com/us/common/visitlocationsite.html
I haven't experienced such issues with mine. But my left earbud runs off faster than the right when both are connected. Its because i use the left alone mostly.
Thank you for reaching out. I can certainly understand your concern with the volume on the buds fluctuating, and I would be happy to look into this further for you. The first thing I would recommend would be to reset your Galaxy Buds, as this will rule out any software issues you may be experiencing. Give this link a try for steps to factory reset: https://www.samsung.com/us/support/answer/ANS00078085/
If you have tried the troubleshooting steps provided, the next step would be a service repair, as this will allow our licensed technicians to get their hands on the device and determine the cause of your symptoms. For in-warranty repairs: Please feel free to reach out to us directly via one of the following options and include a link to this thread. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/ 4. Private message: https://bit.ly/3fbRevo 5. Contact customer service directly at 1-800-726-7864 For out of warranty repairs, please give this link a try to set up service for your buds: https://www.samsung.com/us/support/service/locations/ or you can reach out to our customer service team directly at 1-800-726-7864. For international devices, please reach out to a support team in your area for further assistance: https://www.samsung.com/us/common/visitlocationsite.html
