Galaxy Buds Series allergic reaction

[JoeE2009]

I, like so many others, am having severe issues with my ears after wearing my Buds Pro. I awoke this morning at 3:30 with very wet ears. They also are very itchy.

This is the second time this has happened. The first time I had the same symptoms. But, after my ears began to heal, the flaking and extreme itching began. I noticed it began not long after wearing them. I discontinued use.

Last night, I wanted to try again. I wiped down the silicone tips with alcohol. I wore them for roughly 10 minutes and here we are. Wide awake on a work day with awful symptoms.

I own multiple Samsung devices. My televisions (2), 4K UHD Bluray, sound bar and surround sound, phones, tablets and I just bought the Galaxy Book Go. I love that I can connect everything. Needless to say, I am disappointed in the Buds.

What can be done to make this right? Thank you. 

[SamsungAdam]

Thank you for reaching out. I would be happy to look into this further for you. Can you please provide me with the following information in a private message: https://bit.ly/3fbRevo

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Model Code:
Serial number on the bottom of your Galaxy buds pro charging case:

[userPLQ2TjWLto]

Same here, its a terrible infection. It seems to be happening to a lot of customers and now picking up a bit of press too. My doctor said the infection was severe and could have damaged my hearing if I would have not realized the source and continued to use the Buds Pro.

[SamsungAdam]

Thank you for reaching out. I see you are already in private message, please continue to follow up in private message for further assistance.

[usergSpqcZ6Hpo]

Same!! I've reached out to Samsung and they're really giving me the run around. Have you heard anything from them actually resolving the issue?

[SamsungRei]

@usergSpqcZ6Hpo I will be happy to look into this further for you. Please send a private message with any ticket numbers you may have or the model code of the earbuds and the serial number from the bottom of the charging cradle. http://bit.ly/2XERsky

[usereyIfVqOTdG]

Whenever I use  Galaxy Buds pro, my ears are starting itching.

So I didn't use my Galaxy buds pro that much.

But I used Galaxy Buds pro recently about one hour, now I got earache. 

Discharge coming out from ear and I have very severe pain

It is already second times. 

Does anyone have same symptom with me? 

Is this problem of the ear tip? 

[userMKKPSb7lTi]

Yes. I do all the time. Went to see a doctor and she told me to stop using them. I've changed the tips and get the same inflammation.

[SamsungRei]

I am sorry to hear about this! I would like to get this over to our specialized team so they may look into this for you. Please send a private message with the following: http://bit.ly/2XERsky

Full name:
Complete physical address:
Contact phone number:
Alternate phone number:
Email address:
Model Code of the earbuds:
Serial number of the earbuds from the bottom of the charging cradle:
 

[SamsungRei]

Good evening! I just wanted to check in to see if you are still in need of assistance?



 

[bnewport]

My ears recently get wet, sore, inflamed and very flaky skin when I use my buds pro. I used buds live and buds, jabra elite 75ts and no issues. It happens everytime now with my buds pros. I switched to my buds lives and no issues. Are there alternative materiels for the buds to avoid this issue?