Galaxy Buds Series allergic reaction

[JoeE2009]

I, like so many others, am having severe issues with my ears after wearing my Buds Pro. I awoke this morning at 3:30 with very wet ears. They also are very itchy.

This is the second time this has happened. The first time I had the same symptoms. But, after my ears began to heal, the flaking and extreme itching began. I noticed it began not long after wearing them. I discontinued use.

Last night, I wanted to try again. I wiped down the silicone tips with alcohol. I wore them for roughly 10 minutes and here we are. Wide awake on a work day with awful symptoms.

I own multiple Samsung devices. My televisions (2), 4K UHD Bluray, sound bar and surround sound, phones, tablets and I just bought the Galaxy Book Go. I love that I can connect everything. Needless to say, I am disappointed in the Buds.

What can be done to make this right? Thank you. 

[SamsungAdam]

Thank you for reaching out. I am sorry to hear about the symptoms you are experiencing and would like to escalate this to our specialized team. Can you please provide me with the following information in a private message: https://bit.ly/3fbRevo

Full Name:
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[SamsungRei]

@userbmHvomZ088 Hello, I just wanted to follow up to see if you are still in need of assistance?

[ErrenGlover]

Does anyone know if Samsung will help with a solution to having an allergic reaction to their ear buds? It **bleep** not being able to use them! Do I have to get something different?

[Cuay]

I'm having the same issue, saw this link on a forum where more ppl are talking about this problem. Samsung pls help, I love the headphones but I can't wear them 😔

[ErrenGlover]

It's unfortunate that they can't be used without causing pain,dryness, redness, and extreme irritation! 😢

[Cuay]

I just realized what was causing my irritation and it gets bad to the point that I had to be prescribed antibiotic drops recently.

[ErrenGlover]

Oh no!! Mine haven't made it to that point thankfully! I'm sorry to hear that tho.. Hopefully Samsung will either remedy this situation or possibly reimburse customers that are having these issues!

[Cuay]

On the phone with the liability department rn

[ErrenGlover]

Keep me updated if you don't mind 😁. I'd like to know if Samsung is actually gonna do something or if I have to sell these and get something different.

[SamsungAdam]

Thank you for reaching out. If you're experiencing this or similar symptoms please reach out to our support team directly: https://bit.ly/3fbRevo 

Can you please provide us with the following information:

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Model Code:
Serial/IMEI Number from the bottom of the charging cradle: