Galaxy buds 2 and buds pro

[LandenJ]

Hey Samsung! I've had galaxy buds 2 and pro for a while now. You guys have done some nice updates in the past, one of which is 360 audio... I've been having recent problems with audio glitches and the audio staying in one side of the ear when I move around. Once the new ear buds come out I hope you guys fix this. Thanks!

[Samsung_Moderator · Accepted solution]

Hello there!

Thanks for reaching out!

I can understand how frustrating it could be to experience audio glitches and the audio staying in one ear while moving around with your earbuds.

There could be a few reasons why you are experiencing this.

First, I would like to assist with the audio glitching issue.

Try resetting the buds to see if that will help with the audio glitches

Tap Watch settings, tap Reset, and then tap Reset again to confirm.

You can also find these steps in this link here: https://www.samsung.com/us/support/answer/ANS00078085/

Also, make sure the buds are currently up-to-date with the latest update.

Now with the audio only sounding in one ear while moving around, you may be wearing the bud incorrectly in that ear or the bud may be disconnecting somehow.

- Make sure the bud is positioned correctly inside your ear.

- Make sure the bud is connected, and no other devices are interfering with the connection.

- Make sure the bud is charged.

- Make sure there is no built-up dust or debris in the bud.

Note: Resetting the buds could help with this issue as well.

If you are still experiencing the same symptoms after trying the suggestions/steps above, the buds may need service.

In order to look into options available for you, please send a private message here: http://bit.ly/2GGYul4

I will need the following information from you:

Full Model Number:

Serial Number:

*This information is located on the bottom of the charging cradle*