I have bought the new Galaxy buds and beware they overheat. I was using them for the gym and they got so hot that they burned my ear. I contacted support and I recorded the calls and they kept hanging up on me and transferring me back and fourth. I currently have an hour and 30m recording of the situation. Horrible service.
Omg 😲 im so so sorry that has happened. Wow, i never heard of headphones overheating while wearing them, but these new ones are really an issue with everyone
Hello PureFlash, Welcome to the Community. I can definitely see how this would be concerning! I hope you are okay, and I sincerely apologize for any inconvenience that this is caused you! We do have a specialized team that would be happy to help you with this situation. I would encourage you to reach out to this team directly to get this matter resolved.
Please be aware, this team will be asking for specific information, such as your name, street address, email, place of purchase, bill of sale (to validate warranty status), and will request any documentation related to this incident. The additional documentation could include photos of an injury/damage, receipts or estimates of repairs, and/or medical documentation, etc.
The quickest way to reach this specialized team is by calling 1-800-726-7864.
Alternatively, you can reach out to our Facebook or Twitter Support teams to set up a call back.
If you don’t wish to call, I would recommend speaking with our Live Chat team.
You can also reach out to a moderator, and we will be happy to set up a call back ticket for you.
