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Original topic:

Galaxy buds charging lights are different

(Topic created: 04-17-2020 10:00 AM)
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DiDeeNik
Constellation
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Galaxy Buds

The Galaxy bud case light is green on the outside and red light on the inside. I tried to troubleshoot and nothing has changed. Help 😞

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Buds

Are you using the original charger that came with the Galaxy buds?

-If not I would recommend using the original charging cable.

 

Note: Use only Samsung-approved charging devices and accessories. Samsung accessories are designed for your device to maximize battery life. Using other accessories may void your warranty and may cause damage.

 

When did you start experiencing these symptoms?

 

Have you had a software update to your Galaxy buds recently?

 

Here's some tips and precautions when charging your Galaxy buds: https://www.samsung.com/us/support/answer/ANS00078081/

 

Have you tried resetting your Galaxy buds?

-Give this link a try: https://www.samsung.com/us/support/answer/ANS00078085/ 

 

If you are still experiencing these symptoms after the troubleshooting provided, I would recommend an accessory exchange. If you are still within the exchange period you could try reaching out to the place of purchase or can you please provide me the following information in a private message: http://bit.ly/2JH2rq2

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Place of Purchase:
Bill of Sale:
Model Code:
Serial/IMEI Number:


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