Hey there! We hope you are enjoying your Samsung products. As humans, we are not "one size fits all". Unfortunately, this means the Buds will not be for everyone.
We do want to provide you with this guide for wearing the Buds, so you can get the best fit possible. https://www.samsung.com/us/support/answer/ANS00082785/
If you have any questions, please feel free to reach out to a moderator directly.