Put the buds pro in your ears, hold down on them both for about 10 seconds and you should start to hear a deep beeping. That's how you know they're in pair mode. Then just open the Bluetooth settings on your phone tap the "scan" button and the buds pro should pop up
Thank you for reaching out. I can certainly understand the importance of learning how to pair your Galaxy Buds device and would be happy to look into this further for you. You can connect them to your phone, tablet, watch, TV, and more to stream music, control calls, and enjoy uninterrupted sound when going for a run. You can also switch the connection between other devices in your home using the Galaxy Wearable app or Bluetooth settings.
Note: A compatible device and software update are required to connect the Galaxy Buds+ or Galaxy Buds Live to iOS using the Samsung Galaxy Buds app. The earbuds cannot be connected to multiple devices simultaneously. If only one bud is connecting, check out our guide to syncing the buds. Give this link a try for steps to properly pair your Galaxy Buds device: https://www.samsung.com/us/support/answer/ANS00086702/
