I'm having issues connecting the buds to the wearables app.
The buds will connect to my phone via blue tooth and I'm able to hear music. The issue is when I open wearables and try to connect to adjust ambient sound, equalizer, etc...it will not show a connected status. Status remains "Disconnected from earbuds".
I've cleared the cache on my bluetooth, uninstalled and reinstalled wearbles, and still i have this problem.
Thank you for reaching out. I can certainly understand how frustrating it can be when any of your Galaxy buds won't connect to the wearables app. If your phone cannot connect to one or both of your Galaxy Buds, Galaxy Buds+, Galaxy Buds Live, Galaxy Buds Pro, or Gear IconX earbuds, getting them to connect again will only take a couple of steps. Performing a restart on the earbuds, resetting the Bluetooth connection, or updating the Galaxy Wearable app will normally fix the issue. Give this link a try, it will cover some of the previously mention troubleshooting steps: https://www.samsung.com/us/support/troubleshooting/TSG01111318/
If you have tried the troubleshooting steps provided and are still experiencing these symptoms, the next step would be a service repair. If your buds are in warranty:
Please feel free to reach out to us directly via one of the following options and include a link to this thread.
Contact our customer service team directly at 1-800-726-7864.
If you are out of warranty please contact our customer service team directly at 1-800-726-7864 to see about the repair options or to find out more about other buds we currently have available.
Have you tried force stopping and clearing the cache and data on your Galaxy wearables app? Just to clarify have you tried resetting the network settings? Just a heads up, by resetting the network settings, it will remove all wi-fi and Bluetooth settings you currently have saved.
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Hello there, if none of the listed troubleshooting steps have helped the current solution is to send one of the moderators a message with the full model code and serial number for your buds. These can both be found on the back of the charging cradle.
Please use the following link or send me a private message from my profile with your buds full model code and serial number and I'd be more than happy to see what accommodations I can offer you.
Hey, I have tried everything from clearing partition cache to resetting all my settings to deleting the wearables app to reseting the buds etc. Nothing has worked yet.
