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IconX keeps disconnecting during use.

My IconX buds model SM-R140 keeps disconnecting during use pausing the media that is playing, specially during listening to music in Spotify. 

I have clean the sensors with isopropylalcohol, but no improvements on this issue. 

Please advise or replace.


Thank you.

Samsung Moderator
Samsung Moderator

Re: IconX keeps disconnecting during use.

Hey there!

I would be happy to look into your concerns.

Can you please send me a private message with the below information here at this link:

Model code:
Serial Number:

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