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useruXtreHxLcZ
Asteroid

IconX keeps disconnecting during use.

‎11-17-2020 09:56 AM

My IconX buds model SM-R140 keeps disconnecting during use pausing the media that is playing, specially during listening to music in Spotify. 

I have clean the sensors with isopropylalcohol, but no improvements on this issue. 

Please advise or replace.

 

Thank you.

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SamsungZell
Samsung Moderator
Samsung Moderator

Re: IconX keeps disconnecting during use.

‎11-21-2020 01:25 PM

Hey there!

I would be happy to look into your concerns.

Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL

Model code:
Serial Number:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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