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Constellation

New Samsung Galaxy Buds Plus SM-R175 beeping

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I brought new Buds plus last week and the other day I started noticing a low beeping sound from one one the Buds. Realised that it was an overheating problem, I was outside so turned my head and let the sun hit the other Bud and the same thing happened to that piece. This happened only after 5 min in the sun. 

 

My question is if it is a problem with my device, or if the buds aren't build to be used in the sun? So I know if I should claim a repair or return them.  

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Samsung Moderator
Samsung Moderator

Re: New Samsung Galaxy Buds Plus SM-R175 beeping

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You can use these tips to help prevent the earbuds from overheating. https://www.samsung.com/us/support/answer/ANS00076952 

 

If these steps do not help, we would happy to assist you set up a service repair. Please send a private message with the serial number and a copy of the receipt. http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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1 REPLY 1
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Samsung Moderator
Samsung Moderator

Re: New Samsung Galaxy Buds Plus SM-R175 beeping

JUMP TO SOLUTION

You can use these tips to help prevent the earbuds from overheating. https://www.samsung.com/us/support/answer/ANS00076952 

 

If these steps do not help, we would happy to assist you set up a service repair. Please send a private message with the serial number and a copy of the receipt. http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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