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Original topic:

Not playing sound after disconnecting from call

(Topic created: 06-20-2024 11:22 PM)
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parva
Asteroid
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Galaxy Buds
This is a weird issue that I've only noticed recently. When I join a call specifically on social media, my earbuds will refuse to play any sound unless it's from a call from that point on until I reset my phone. This does not happen when doing phone calls only through social media, and it seems to keep it in the hands free bluetooth mode, with the lower quality.

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Buds

Hi parva, Thank you for being part of the Community! We understand how frustrating it is to have to reset your phone when using the Buds for calls on social media.

Have you tried resetting the buds? https://www.samsung.com/us/support/troubleshooting/TSG01218103/

You can also try clearing the app cache of the app you are using for the calls. https://www.samsung.com/us/support/answer/ANS00077611/

Let us know if this helps.

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justmeagain79
Galaxy
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Galaxy Buds
Are they Samsung buds?
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parva
Asteroid
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Galaxy Buds
Yes they are galaxy buds2 pros
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Buds

Hi parva, Thank you for being part of the Community! We understand how frustrating it is to have to reset your phone when using the Buds for calls on social media.

Have you tried resetting the buds? https://www.samsung.com/us/support/troubleshooting/TSG01218103/

You can also try clearing the app cache of the app you are using for the calls. https://www.samsung.com/us/support/answer/ANS00077611/

Let us know if this helps.

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parva
Asteroid
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Galaxy Buds
Thanks, reseting my earbuds seemed to fix the issue!
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