Poor phone call quality

[JesterPizzle]

I have the Buds FE and S23 Ultra. All software is up to date. People complain about the sound quality when I'm on the phone with them. They say I'm echoing or like I'm under water. Sound quality is great on my end. Is there a setting I'm missing?? 

[hannahL12]

Jester I think is better you find out watching YouTube that way you can get the settings there

[JesterPizzle]

Hannah my personal sound quality is great. It's only when I make calls, the people who I'm speaking to complain about how I sound.

[hannahL12]

Well something like this happened to me but with the help of YouTube I got it fixed or it might be the carrier you're calling

[JesterPizzle]

I'll give it a try.

[Samsung_Moderator · Accepted solution]

Hello JesterPizzle, Thank you for your contributions in the Community! We know how disappointing it is to not be able to use your Buds FE during calls.

This article provides some suggestions that may help with the audio: https://www.samsung.com/us/support/troubleshooting/TSG01111323/#poor-sound-during-calls There are also additional links in the article with several other steps you can try.

If you've completed all the steps and are still experiencing poor call quality, we recommend having the Buds FE evaluated by an authorized service technician. You can use the following link to find a list of service centers in the U.S. that can do the evaluation: http://www.samsung.com/us/support/service/location or by contacting customer support by calling 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html