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Samsung Galaxy Buds 3 pro noise suppression issue

(Topic created: 09-04-2024 08:41 AM)
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TheInsaneV
Asteroid
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Galaxy Buds
Samsung should do something about the buds 3 pro suppressing background noise on calls, so much that if you try to whisper or even whistle it does not pick up the sound. This is really annoying. Unless and until you are not talking at certain decibel it just does not pick up the voice. Do something about this. Buds pro, buds 2 pro never had these issues. 
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neilth
Red Giant
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Galaxy Buds
There's a Buds Pro3 setting, which switches ANC to ambient mode during phone calls. This lets you hear your own voice during phone calls.
TheInsaneV
Asteroid
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Galaxy Buds
That's for ambient, my problem is ear buds mic does not pick up even my voice if I talk very softly....to test, I called my other device and I noticed, it does not pickup my voice if I whisper, and whistle. So probably only records if I talk at a certain level. Should be some background suppression, which is so strong it is only picking up voices at a certain decibel.
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Kaassoufle
Constellation
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Galaxy Buds

Yeah but this doesn't work when you connect to your laptop and are in a teams or google meet call unfortunately.

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neilth
Red Giant
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Galaxy Buds
The mics on the earbuds are obviously not located close to your mouth, so you need to raise your voice for them to capture what you are saying.
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TheInsaneV
Asteroid
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Galaxy Buds
I have had buds pro and buds 2 pro....none of them had this problem. None of them have mic near the mouth.
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neilth
Red Giant
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Galaxy Buds
It sounds like a software update is needed to resolve the issue.
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Solution
Samsung_Moderator
Community Manager
Community Manager
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Galaxy Buds

Hello, Welcome to the Community. We understand how frustrating it is for the microphone to pick up lower audio.

For concerns with the microphone, you can try the steps in the following article: https://www.samsung.com/levant/support/mobile-devices/what-to-do-when-the-galaxy-buds-microphone-is-...

If you continue to experience concerns with the microphone, we recommend submitting an error report through the Wearables app. Open the Wearables app>Tap on the Menu>Tap the Settings icon>Contact Us

You can also have the earbuds evaluated by an authorized service center. 

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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