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Samsung Galaxy Buds + case not charging

(Topic created: 07-28-2021 05:08 PM)
useriierXdcneT
Constellation
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Galaxy Buds

Hi, i have an Galaxy Buds +, my case not charging ,no Red light nothing hapen, in apps showing my case have 0% battery when i Connect cable, i see IT s charging earbuds but the case not, 

Screenshot_2021-05-29-00-10-20-777_com.samsung.accessory.popcornmgr.jpg

Screenshot_2021-05-29-00-10-20-777_com.samsung.accessory.popcornmgr.jpg

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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Buds

I understand how frustrating this is. Are you using the original charging cable that came with the earbuds? If you are using the original cable, have tried different cables and different outlets, and the charging cradle will still not charge the Buds and the Cradle will need to be serviced. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513-   3. Private Message: http://bit.ly/2XERsky



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danwoo
Astronaut
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Galaxy Buds
I have this identical issue. I purchased the buds in Feb 2021. What is the fix?
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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Buds

@danwoo I know this is frustrating. If you have verified you are using a working charging cable and outlet, then the Buds and Charging Cradle will need to be serviced. I'll be happy to look into the service options for the Buds. Please send a private message with the model code and the serial number from the bottom of the charging cradle. http://bit.ly/2XERsky



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