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Original topic:

Changed carrier and kept the same phone, calls going straight to voicemail?

(Topic created: 12-03-2022 06:06 PM)
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CanAnyoneHelp
Constellation
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Galaxy Note Phones

Just changed carriers, kept my device and inserted the new SIMS card. All works well except the following:

▪︎All incoming calls go into voicemail.
▪︎When voicemails are left, none are retrievable.
▪︎Recorded an outgoing voicemail message, yet, it defaults to the device's outgoing voicemail.
 
Have googled for any help to no avail! Any help would be greatly appreciated! 
 
Thank you!

 

 

1 Solution


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Solution
LongHiker
Legendary Samsung Care Ambassador
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Galaxy Note Phones

@CanAnyoneHelp Voicemail is a carrier provided service. So all voicemail issues would be on their end. 

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3 Replies
KennewickMan
Black Hole
Options
Galaxy Note Phones
You would need to contact your new service provider.
CanAnyoneHelp
Constellation
Options
Galaxy Note Phones
Did that; they directed us to Samsung, which we haven't attempted yet. Just thought someone would have an answer vs. waiting 'till Monday.
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Solution
LongHiker
Legendary Samsung Care Ambassador
Options
Galaxy Note Phones

@CanAnyoneHelp Voicemail is a carrier provided service. So all voicemail issues would be on their end.