Original topic:

Experiencing problems with fingerprint

(Topic created: 04-21-2021 02:56 PM)
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Taun
Asteroid
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Galaxy Note Phones

Is anyone experiencing problems with signing on with their fingerprints??? I have erased and did them over it seems as if I have to push extremely hard and it's still not operating like it shld.

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GrizzlyAdams
Constellation
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Galaxy Note Phones
Me too
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Taun
Asteroid
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Galaxy Note Phones
So what do we do and who do we contact abt this
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Linkrok
Constellation
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Galaxy Note Phones
Yes I always have to press hard it doesn't recognize my finger print
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Taun
Asteroid
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Galaxy Note Phones
And it wasn't like this before the last update Samsung
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Anonymous
Not applicable
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Galaxy Note Phones
Works fine on my s21 ultra. Do you have a screen protector on?
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userSdSdJdNFKO
Asteroid
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Galaxy Note Phones
Yes, I have had issues with that.
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Mohican69
Galaxy
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Galaxy Note Phones
Mine was abysmal on my Note 20 Ultra compared to my S8. I found a post online that helped others. I deleted my fingerprints and when I began to input them again instead of just scanning one finger at a time I alternated scanning two fingers for each one you enter. So for fingerprint 1 I scanned both my index and thumb. So every fingerprint is actually a composite. I can now use either finger to unlock my phone and it fixed my issues. My biometric unlock works faster and more reliably than before.
Cyberwasp
Comet
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Galaxy Note Phones

Wow, I have now problem at all;. When I do the initial setup I press gently but also rotate  my finger 20 to 30 degrees each press. My phone reacts instantly.  There's a video by Jimmy is promo

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Sandman6x
Asteroid
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Galaxy Note Phones
I am also having fingerprint malfunction on my S21 5G
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