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Original topic:

Note 10 purchasing is turned off in my phone

(Topic created: 01-21-2023 08:56 PM)
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Grumpy1
Astronaut
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Galaxy Note Phones

One of the games I have been playing for years now says that purchasing is turned off in my phone. My bill is payed and I have changed nothing. How do I trouble shoot this?

 
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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Note Phones

Hello, We understand how frustrating it is to not be able to make in-app purchases. The first thing to check is that the phone and all apps are fully updated. 

 

Google provides several troubleshooting steps to assist with making in-app purchases. Take a look at their article here: https://support.google.com/googleplay/answer/1050566?hl=en

 

For issues with using your Samsung account to pay for in-app purchases, please contact the Accounts Team directly by calling 1-855-795-0509.

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Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Note Phones

Hello, We understand how frustrating it is to not be able to make in-app purchases. The first thing to check is that the phone and all apps are fully updated. 

 

Google provides several troubleshooting steps to assist with making in-app purchases. Take a look at their article here: https://support.google.com/googleplay/answer/1050566?hl=en

 

For issues with using your Samsung account to pay for in-app purchases, please contact the Accounts Team directly by calling 1-855-795-0509.