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Original topic:

Note 9 screen turns off while reading

(Topic created: 10-01-2018 11:46 AM)
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Note_Fan
Asteroid
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Galaxy Note Phones

Hi, 

I have had my Samsung Galaxy Note 9 128GB (US Unlocked) for the past 1 week and I am have 1 issue with the display I realised that the screen will go off by itself when I am reading a articles off the web or while watching a clip on my phone. It does not matter if this act is done in a well-lit or a dark area. I have looked into the phone setting menu amd did not find any possible setting for this. It is very frustrating to be interrupted by this issue especially when reading important article on my phone. 

My phone has been updated with all the  latest patch and update from Samsung and thing is still the same

 

Btw, my note 5 screen will stay on for as long as I look at it, but just not on my Note 9.

 

Please advise on the possible fix, thanks. 

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Bond1960
Constellation
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Galaxy Note Phones
I went into advanced setting....could not located my Smart Stay feature
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