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Was my phone damaged by heat

(Topic created: 03-26-2021 11:07 AM)
userqT8DB1bfC3
Cosmic Ray
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Galaxy Note Phones

I left my Galaxy Note 10+ in my car for an hour, and it was hot.  When I got the phone out of the car, it was hot to the touch for a while.  I tried to get information about possible heat damage, from the below support page, but the links on that page don't work, so I couldn't get any information.  How do I know if there was any damage to the  phone caused by the heat?

https://www.samsung.com/us/support/answer/ANS00076952/

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SamsungJace
Community Manager
Community Manager
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Galaxy Note Phones

Hello there, the only way to know for sure if your device was damaged by the heat would be to have a certified technician evaluate the device. I'd recommend stopping by a uBreakiFix to have them check your phone.


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userqT8DB1bfC3
Cosmic Ray
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Galaxy Note Phones

Is there any way to notify Samsung's webmaster that the page is broken?  I can't get information about heat tolerances for the phone

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SamsungJace
Community Manager
Community Manager
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Galaxy Note Phones

I'll send the broken page link up through my contacts so they are aware that the troubleshooting steps cannot be accessed. 


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