So I connect to my work wifi via my PC and the Windows hotspot feature. It has been working flawlessly up until the other day. It'll randomly drop internet but still be connected to the hotspot network. I have to turn the wifi on the phone off then back on and then it's fine for a while. It seems to do it when my phone is just sitting idle on my desk. The hotspot isn't turning off, I've already switched that setting on the PC.
Hello, welcome to the Community, and thanks for reaching out about this.
You can try general Wi-Fi connection issues troubleshooting through this guide: https://www.samsung.com/us/support/troubleshooting/TSG01001559/ If the troubleshooting on the phone itself isn't helpful, you would need to troubleshoot the connection coming from your work PC's hotspot itself. If the behavior happens even outside the work PC's hotspot, and the troubleshooting is ineffective, the phone will need to be evaluated by a certified technician.
You can use the following link to find a list of service centers in the U.S. that can do the repair:http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
Hello, welcome to the Community, and thanks for reaching out about this.
You can try general Wi-Fi connection issues troubleshooting through this guide: https://www.samsung.com/us/support/troubleshooting/TSG01001559/ If the troubleshooting on the phone itself isn't helpful, you would need to troubleshoot the connection coming from your work PC's hotspot itself. If the behavior happens even outside the work PC's hotspot, and the troubleshooting is ineffective, the phone will need to be evaluated by a certified technician.
You can use the following link to find a list of service centers in the U.S. that can do the repair:http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
