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‎07-18-2023 06:34 PM in
Galaxy Note PhonesSolved! Go to Solution.
1 Solution
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‎08-15-2023 12:24 PM in
Galaxy Note PhonesHello, Welcome to the Community. We understand how frustrating it is when a contact is not appearing correctly and when you are unable to send a text.
There are some troubleshooting steps you can try.
1. Try removing the contact and the re-adding them as @Sprocket99 suggested.
2. This article provides troubleshooting for the Samsung Messages app when messages are slow, do not send, or cannot be received: https://www.samsung.com/us/support/troubleshooting/TSG01001439/
3. Reset Network settings. Settings>General management> Reset> Reset network settings. You will have to re-add the Wi-Fi and Bluetooth devices to the phone.
4. Clear cache partition and repair apps in the Recovery Menu
To get to recovery mode:
- Turn off phone
- Once off, hold down volume up and power buttons simultaneously
- When Samsung logo appears, release power button BUT KEEP HOLDING VOLUME UP until the recovery menu appears
- Use volume buttons to navigate down to clear cache (NOT CLEAR DATA/ FACTORY RESET)
- Use power button to select.
- Run the repair apps option and your device will restart.
If these steps do not help, we recommend reaching out to T-Mobile as they are responsible for this service.
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‎07-18-2023 07:27 PM (Last edited ‎07-18-2023 07:27 PM ) in
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‎07-19-2023 12:06 PM in
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‎07-31-2023 09:49 AM in
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‎08-04-2023 02:57 PM in
Galaxy Note Phones@user7LJM9dMGW4 @xmuerte Do you both happen to have T-Mobile as your mobile provider?
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‎08-15-2023 10:12 AM in
Galaxy Note PhonesMy sister has the same problem where our parents number is showing up the same as the original poster and she is unable to send them text messages suddenly.
We all have T-mobile. Do you know of a solution?
Thank you!
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‎08-15-2023 12:24 PM in
Galaxy Note PhonesHello, Welcome to the Community. We understand how frustrating it is when a contact is not appearing correctly and when you are unable to send a text.
There are some troubleshooting steps you can try.
1. Try removing the contact and the re-adding them as @Sprocket99 suggested.
2. This article provides troubleshooting for the Samsung Messages app when messages are slow, do not send, or cannot be received: https://www.samsung.com/us/support/troubleshooting/TSG01001439/
3. Reset Network settings. Settings>General management> Reset> Reset network settings. You will have to re-add the Wi-Fi and Bluetooth devices to the phone.
4. Clear cache partition and repair apps in the Recovery Menu
To get to recovery mode:
- Turn off phone
- Once off, hold down volume up and power buttons simultaneously
- When Samsung logo appears, release power button BUT KEEP HOLDING VOLUME UP until the recovery menu appears
- Use volume buttons to navigate down to clear cache (NOT CLEAR DATA/ FACTORY RESET)
- Use power button to select.
- Run the repair apps option and your device will restart.
If these steps do not help, we recommend reaching out to T-Mobile as they are responsible for this service.