Preorder Feedback, Orders, shipping, etc.

[Martion]

if you guys decide to introduce the product be sure you are well prepared as apple is.

You introduced the ring today, I wanted to order it and boom, website glitches after glitches, then sizing kit is out of stock, and there is no info how to measure to find the correct size, shame shame. support chat doesn't have any idea how to measure  it either, at some point they say "come back later" ...WOW

I would call that product introduction a disaster !

[Imc87]

What number would we call to ask about our orders?

[userExVp7ltAWj]

I was in the same boat with pre-order date slipped to Sept... BUT this morning, I suddenly got a shipped notification with a delivery date of 8/5.... Samsung Order shows shipped with a UPS tracking number.

Hope this happens for all of you

[userj1LgVkRBtZ]

Samsung keeps disappointing. Obviously, they didn't plan this right, and perhaps they are having manufacturing issue but are not being transparent with their customers. Pre ordered and my watch Ultra is being delayed until August 21st. Shame on you, samsung

[PaulBAMM00]

Update #2 : the watch shipped this morning (8/3) and has an estimated delivery date of Aug 7th by UPS 🤞🏽 ... I didn't have time to call and try to escalate the delay so this was all automatic. ... New issue tho, Buds 3 Pro got pushed back to Aug 21st (not in a big hurry for these so no biggie) ... Fold 6 was delivered on (7/23) and holding off on the ring for now ... Good luck with yours, I'll post a pic when the watch is in hand 👌🏽

[useranjgGK7LcH]

What's the point of a pre-order if they can't supply it. Gotta wait until the end of September.

[humantorch]

Yo I have chatted with them multiple times. Have received countless follow up emails just apologizing but they offer no solution.

[NRoshi3473]

Same situation here, ordered 7/21 with an expected delivery of 8/14. Now it's been pushed back to 9/25. It's upsetting that a pushback of over a month for a preorder (by your most loyal customers) isn't something that you notify people of.

[Jodasi]

I totally agree. I'm in the same situation and ordered in the first few days. There is an ongoing quality control issue with the galalxy buds whoch ahve delayed deliveries and who ever got them are being pushed to tech support or won't get a replacement to who knows when, now the watches, fold 6 cases, etc. With mo delivery dates. I have to purchase an aftermarket case until I get the official case and pen. So I can't experience the whole ecosystem for months after ordering. Unexceptable.

[Osito_Bearrito]

I ordered on July 24th and originally was told shipping would be August 27 for my GW7 Ultra silver with black trail band. Now they also informed me it is now shipping on September 25th? **bleep**? My Buds3 Pro silver is still shipping August 18th. They should offer something like a band or a credit off the price for the delay. They know that nobody will cancel their order because if the delay and they can get away with it. I'm trading in my GW5 Pro and Buds2 Pro. I just got a by the way email with no apology.

[Samsung_Wvi93mV]

I am in the same boat, I have the same issue with the Galaxy Watch Ultra pre-order. But if you look at their ordering page today, you can order and get it in a few days, and local BestBuy has it in stock?...why are those of us who had pre-ordered seeing delivery delays?  The first support person that I chatted with told me he could cancel my order and try to apply the same discount. The second support person said that one of the included bands was unavailable, but failed to tell me why they couldn't ship the watch first and then the other band when it became available. 😠

The most frustrating part of all this for me is that I have an older Galaxy Gear Sport that I brought with the Notes 10 and used with the flip3 5G that is no longer supported with this year's phone.