Preorder Feedback, Orders, shipping, etc.

[Martion]

if you guys decide to introduce the product be sure you are well prepared as apple is.

You introduced the ring today, I wanted to order it and boom, website glitches after glitches, then sizing kit is out of stock, and there is no info how to measure to find the correct size, shame shame. support chat doesn't have any idea how to measure  it either, at some point they say "come back later" ...WOW

I would call that product introduction a disaster !

[CarrollJr]

This in an SMS this evening:
RM0 SAMSUNG: Dear valued customer, your pre-order from Samsung Online Store has been shipped out. Some accessories will be delivered separately. Thank you.

[Monatona]

 my watch 7 is keep delaying. I have ordered on July 18. Original delivery date suppose to be on 19th. I do not see estimate delivery date on samsung page. First live agent told me first week of Aug and now mid of Aug. This is totally not acceptable. Thinking to cancel this order and go with pixel watch. 

[damann1987]

Cancel the order and perorder from best buy and don't forget to ask for the extra 110 promotional discount if you are trading in I got mine same day

[SamsungRei · Accepted solution]

Hello everyone, We want to welcome you all, and thank you all for being part of the Community. We know this is an exciting time of year and everyone is trying to get their orders in.

We wanted to reach out as a reminder, the community operates on a peer-to-peer support model. While our members offer valuable insights and assistance, certain inquiries are best supported by a Samsung directly.

For questions or concerns, or if you need assistance with placing orders, trade-in concerns, etc. you will need to contact the E-Commerce team directly by calling 1-855-726-8721.

[Monatona]

I contacted support multiple times for delaying my order and they have no idea when i will be getting my order. Contacting samsung support is waste of time in my opinion.

[PaulBAMM00]

I am writing to express my dissatisfaction with the recent change in the delivery date for my watch order. I pre-ordered this watch on July 13th, now the delivery date has been pushed back to September 25. This is unacceptable and I am requesting that Samsung take immediate action to rectify this situation. Waiting two months for new tech is a lifetime considering the next latest and greatest is just around the corner.

I believe that Samsung could have communicated this change to me with options to improve the experience. I only became aware of the delay when I checked my order status online. I would appreciate it if Samsung could improve its communication with customers in the future.

I am a loyal Samsung customer and hope this is a one time thing. However, this recent experience has left me feeling disappointed and frustrated. I hope that Samsung will take my concerns seriously and take steps to ensure that this does not happen again.

Paul

[HeathenHalflings]

This is pretty wild..... they have them down the street from me, and when I go onto the shop, delivery est is 7/31..... have you tried chatting them?

[DarthOkie]

Same boat, ordered July 18th and currently showing Sept 25th. Chatted with a representative on Thursday and they said my order had been sent for fulfillment, will be shipped soon, and that the September 25th date was incorrect. However nothing has changed on my order and still showing a shipping date for September 25th.

[theresin]

I haven't tried chatting yet .. but mine keeps changing too. It's been on 9/25 for a few days now. It would be nice if they told us what was up - even if it was a lie lol

[sven1990]

I've contacted them 3 times already and I just keep hearing it's escalated, lots of back order, offering a 25 dollar voucher for the delay anything but what we actually want, getting our premium device we pre-ordered within a MONTH of its release, all the local best buys have them in stock it's really ridiculous, I am a total samsung fan boy and I feel completely betrayed.