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Original topic:

Cannot add or remove apps or widget to homescreen

(Topic created: 06-20-2019 08:31 AM)
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userLSQxGFLeUq
Asteroid
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Galaxy S Phones

Hi

 

I cannot add or remove apps or widget to homescreen for my new S10. I bought it 1 months back. I could do it for first 2 weeks - after that "Add to homescreen" is disabled and cannot move new widgets too. Please help. Thanks

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userAtQRrZxyH9
Astronaut
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Galaxy S Phones

yes tried that and all the other suggestions in this thread...just to clarify an example

hold on blank space on page, wigets,choose clock...clock appears on page but when clicked it opens wigets settings, ...choose clck face...save...wiget does not stay on page...other widgets do the same and im baffled why clicking on a wiget should bring up settings anyway

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy S Phones

Do you experience these symptoms if you test your device in safe mode? If your phone is misbehaving, it's possible that a third-party app is causing the issue. To figure out what app is acting funny, you can use the Safe Mode feature. In Safe Mode, your phone won't run any third-party apps. This allows you to easily identity and remove the app that may be causing the problem. Give this link a try: https://www.samsung.com/us/support/answer/ANS00062983/


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