Dexcom G6 does not work with the S20 or The S20 plus software issue. Great system if you have all the working parts. Unfortunately their service is less than desirable. They didn't mention that I had to use an older phone or get the other half of the kit which is the receiver In order for the system to function. Really. Shame on them. I sent an email asking them 1st why there is no receiver and 2nd Why doesn't my S20 plus work with the G6. They answered my 1st question by telling me to order it through my doctor and completely ignored my 2nd question ha ok. Frustrated Smitty
No, when I installed the app. An Incompatible smart device error is showed. Attention: Dexcom has not tested this app in this Android Version and / or movile device. Please installe the Dexcom CGM app on a compatible device. For more information, tap on the 'More Information" link below.
I have done 3 request from last week and I havent received the new app yet.
Have you received an update? I haven't been able to use my Dexcom since getting my new phone, S20+. I am trying to figure out if I need to return the phone or if Dexcom will be updating soon. I have sent requests to Dexcom without response so was hoping maybe you have heard something.
Dexcom G6 does not work with the S20 or The S20 plus software issue. Great system if you have all the working parts. Unfortunately their service is less than desirable. They didn't mention that I had to use an older phone or get the other half of the kit which is the receiver In order for the system to function. Really. Shame on them. I sent an email asking them 1st why there is no receiver and 2nd Why doesn't my S20 plus work with the G6. They answered my 1st question by telling me to order it through my doctor and completely ignored my 2nd question ha ok. Frustrated Smitty
No, it absolutely does not. I pre ordered my s20 ultra, paid a lot of money, waited a long time, was so excited once it arrived only to realize that my g6 is not compatible. My mistake for being too excited to even remember to check compatibility. As a brittle type 1 diabetic this is a very unfortunate big deal. Now just have to figure out how I'm gonna break the news to my doctor. Sad face.
