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Experiencing issues with incoming calls on my S9+ Bluetooth with Chevy Equinox

(Topic created: 03-30-2019 12:46 PM)
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user0HPw2TBAQH
Asteroid
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Galaxy S Phones

So odd problem with my S9+ and Chevy Equinox and curious if others have encountered this issue. My bluetooth plays media and I can make calls, however, when I have an incoming call and answer, then the following occurs:

 

-My ringtone through the car continues nonstop. I have to shut off my car, go away, and come back for it to reset. I did recently learn if I press my onstar button, then that will stop the ringing as well.

-Once you answer an incoming call then all calls after on bluetooth do not work. I can call, but have to switch to speaker phone to speak. Same thing with answering another incoming call. I can answer and no ring the second time, but have to switch to my speaker phone.

 

I did learn that this only occurs if I answer the incoming call. If I just let it ring or decline, then calls over bluetooth continue just fine. I have unpaired devices, called Chevy and had them perform a unit reconfig and told me it was a Samsung update. I called Samsung and they said they never heard of any prior complaints. Even after restoring my phone and stereo to factory settings problem still persists. Curious if anybody out there has experienced similar scenario.

18 Replies
dharris59
Asteroid
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Galaxy S Phones

I have the same issue. Have been working with Chevy, AT&T, and now Samsung. It appears it has something to do with the latest update in January.

Rydah
Samsung Care Ambassador
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Galaxy S Phones

For what it's worth, I'm running the latest build publicly available (CSAB) and everything is functioning fine with my phone's bluetooth connection to my Audi. Hopefully they fix the issue for Chevy's.


Best regards,
Rydah
Samsung Care Ambassador

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userGOQuJPWRjL
Astronaut
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Galaxy S Phones

I am having the same issue, do you know if they are working on a fix?

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Solution
SamsungRei
Community Manager
Community Manager
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Galaxy S Phones

Please follow these steps, as written. The vehicle bluetooth settings may vary.

 

1. Turn off ignition.

2. Exit vehicle, close all the doors, DO NOT Disturb the vehicle for at least 4 minutes.

3. While waiting for step #2 to complete, uninstall Android Auto app on the customer's phone.

4. In the customer's phone, select Settings> Connections> Bluetooth> Advanced Settings [3 dots in the upper right-hand corner]> Phone ringtone sync> Toggle to OFF

5. Enter the vehicle and turn ignition on.

6. "Forget" Android Auto capable devices from the Radio:
     6.1 Select Home Screen
     6.2 Select "Settings"
     6.3 Ensure "Systems" tab is selected in the upper left
     6.4 Select "Phones"
     6.5 Locate all Android Auto devices in list
     6.6 For each device, select Edit (Pencil symbol) on the far right of device/phone name
     6.7 Tap "Forget Device"
     Note: After completing step 6.7, pair the device and Bluetooth calling will be fully operational.

7. Reinstall Android Auto.

8. Connect phone by USB and approve Android Auto permissions.



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jpollman
Constellation
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Galaxy S Phones

It worked perfectly. Thank you!

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userEXERJkMpj9
Astronaut
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Galaxy S Phones

Same problem with S9 and 2019 Chevy Trax - worked perfectly until the software update, now I cannot use my bluetooth.

 

If they don't fix it soon I will be changing phones.